Currently, our products are available as ESD (Electronic Software Download) only. Plans for additional means of delivery such as CD/DVD and USB via post are underway.

The vast majority of products we offer are not subscriptions. For those products that we do offer as yearly licenses you can chose the duration and number of devices from the dropdown menu.

Our products are available in English, German, French and Italian. You can chose your preferred language when downloading/installing the software.

Our products are device-bound and can only be installed once on a PC. If you uninstall and reinstall, we cannot guarantee that the activation will be successful again.

Our product keys are only valid for one device at a time.

Our infrastructure is not yet equipped for telephone support. You can reach us via our live chat or at hilfe@keyportal.uk.

You can contact us either via the live chat or via our email hilfe@keyportal.uk.

Basically no, the licence keys unlock the software products for an unlimited time. If the key is uninstalled and reinstalled, we cannot guarantee that it will continue to work. A few products are based on an annual renewal, but these are clearly marked on the product page.

With the distribution of digital software products, we can dispense with storage, logistics and shipping costs. Our fully automated, self-built online shop generates almost no costs. Advantages that we pass on to our customers.

Of course! Our business model is legally valid. Only official distributors of the respective manufacturers supply us with the licence keys, which we subsequently resell to private or business customers.

You can choose by invoice as your payment method. These orders are processed manually, which is why it can take between 15 and 30 minutes for your key to be delivered (during office hours). At the latest, you receive your key the next morning. When paying directly, for example via credit card, you receive the key immediately after payment.

Send a message to hilfe@keyportal.uk with your order number and a full invoice will be sent to you.

With “purchase on account”, the order is placed manually by our staff. Orders are usually dispatched within 30 minutes during office hours.

The invoice is usually sent by e-mail within 24 hours.

Take a screenshot of the error message and send us your order number and the key that is not working at hilfe@keyportal.uk or directly in the live chat.

The licence keys will be sent to you by e-mail immediately after the order is placed. When purchasing on account, the order is checked manually and there may be a waiting time of a few minutes.

Immediately after confirming your order, you will receive the appropriate download link in the online shop. This will also be sent to you by e-mail together with the licence keys. You will also find the appropriate downloads in our download centre.

If this step does not work, you can alternatively (instead of “Setup –> Run application as administrator”) run the file “start.cmd”. Afterwards, a message appears that the computer has been protected. You can click on “More information” and then “Install anyway”. The installation should then start.

You can find our installation instructions here.

You can contact us either via the live chat or via our email hilfe@keyportal.uk.

Of course! We have written installation instructions for each of our software products that guarantee smooth installation even without specialist knowledge. However, should any uncertainties arise, we will be happy to help you in our live chat or by e-mail.

You can choose by invoice as your payment method. These orders are processed manually, which is why it can take between 15 and 30 minutes for your key to be delivered (during office hours). At the latest, you receive your key the next morning. When paying directly, for example via credit card, you receive the key immediately after payment.

Send a message to hilfe@keyportal.uk with your order number and a full invoice will be sent to you.

With “purchase on account”, the order is placed manually by our staff. Orders are usually dispatched within 30 minutes during office hours.

The invoice is usually sent by e-mail within 24 hours.

Take a screenshot of the error message and send us your order number and the key that is not working at hilfe@keyportal.uk or directly in the live chat.

The licence keys will be sent to you by e-mail immediately after the order is placed. When purchasing on account, the order is checked manually and there may be a waiting time of a few minutes.

Immediately after confirming your order, you will receive the appropriate download link in the online shop. This will also be sent to you by e-mail together with the licence keys. You will also find the appropriate downloads in our download centre.

Are the discounts on the product page not enough for you for larger purchase quantities? Contact us or send us a non-binding enquiry. We will get in touch with you immediately by phone or email. To take part in our B2B programme, you can contact us via the enquiry form.

Take a screenshot of the error message and send us your order number and the key that is not working at hilfe@keyportal.uk or directly in the live chat.